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Contact Us

Have a question, partnership inquiry, or feedback? We'd love to hear from you.

Email

For general inquiries, support requests, or partnership proposals, email us directly.

[email protected]

Company

CompanyLascade
LocationDubai, United Arab Emirates

Choose the Right Channel

Product support & data corrections

Questions about the app, your account, or a data issue — a missing vessel, wrong type, stale position, or an incorrect port or lighthouse record. Include the vessel name and MMSI (or the port UN/LOCODE) so the team can verify and correct the record quickly.

Partnerships & API access

Enterprise, fleet-operator, and API integration enquiries. Describe your use case and expected request volume, and the team will respond with available data feeds, pricing, and integration options.

Press & media

Interview requests, product statistics, and media assets. Mention your outlet and deadline for a faster turnaround.

Support Coverage

The team is based in Dubai, United Arab Emirates (Gulf Standard Time, UTC+4) and answers email on business days — first response is typically within one business day. The community forum is open around the clock for help articles, feature requests, and peer answers, and is usually the fastest route for how-do-I questions.

Connect

LinkedInLascade
X (Twitter)@marineradar
FacebookMarineRadar

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FAQ

Frequently Asked Questions

How do I contact MarineRadar support?+
Email [email protected] for direct support, or browse the community forum at https://support.marineradar.com/ for help articles, feature requests, and peer answers. Response time on email is typically within one business day.
How do I report a data issue or missing vessel?+
Email [email protected] with the vessel name, MMSI, and the issue you observed (missing position, wrong type, incorrect flag, stale data). For port or lighthouse data, include the UN/LOCODE or lighthouse name. The team responds with the corrected record once verified.
Do you offer enterprise or API access?+
For enterprise, fleet operator, or API integration enquiries, email [email protected] with the use case and expected request volume. The team responds with available data feeds, pricing, and integration options.
Where is MarineRadar based?+
MarineRadar is built by Lascade, headquartered in Dubai, United Arab Emirates. The team operates globally and supports users in every time zone via email and the community forum.