How do I contact MarineRadar support?+
Email connect@marineradar.com for direct support, or browse the community forum at https://support.marineradar.com/ for help articles, feature requests, and peer answers. Response time on email is typically within one business day.
How do I report a data issue or missing vessel?+
Email connect@marineradar.com with the vessel name, MMSI, and the issue you observed (missing position, wrong type, incorrect flag, stale data). For port or lighthouse data, include the UN/LOCODE or lighthouse name. The team responds with the corrected record once verified.
Do you offer enterprise or API access?+
For enterprise, fleet operator, or API integration enquiries, email connect@marineradar.com with the use case and expected request volume. The team responds with available data feeds, pricing, and integration options.
Where is MarineRadar based?+
MarineRadar is built by Lascade, headquartered in Dubai, United Arab Emirates. The team operates globally and supports users in every time zone via email and the community forum.
